Refund Policy

This Refund Policy applies to all cohorts, courses, workshops, and programs booked through Xochiraíz (e.g., the Permaculture Design Certification, Natural Building Workshop, Survivor Mini Game + Skills, and any future programs). By registering and clicking to confirm your booking, you agree to the terms outlined below.

1. Agreement to Terms

By clicking to submit your registration or payment, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Payment

Full payment, or your agreed installment plan, must be completed by the start date of your cohort. Failure to complete payment by this date may result in the loss of your place in the program.

3. Deposits

Deposits are non-refundable under all circumstances, including cancellation, no-shows, or inability to attend for any reason.

4. Cancellations

If you need to cancel your registration:

• Cancellation requests must be submitted by email or phone to community@xochiraiz.com

• Cancellations cannot be made independently through the website, your account, or any booking portal — a cancellation is only valid once we receive and confirm your request

• Requests made through any other channel (e.g., social media, text message, third-party platforms) will not be accepted

• We recommend requesting confirmation of your cancellation for your records

5. Refunds

• Deposits are non-refundable (see Section 3)

• Payments made beyond the deposit are refundable if your cancellation request is received at least one month before your cohort's start date, minus the non-refundable deposit

• Cancellations made within one month of the cohort start date are non-refundable

• Approved refunds will be processed to your original payment method within 10 business days

6. Program Changes or Cancellation by Xochiraíz

In the event that Xochiraíz cancels or reschedules a cohort, program, or workshop, registered participants will be offered a full refund or the option to transfer to a future cohort.

7. Transfers

Registrations may be transferred to another individual or rolled over to a future cohort. To request a transfer, contact us by email — this cannot be done independently through the website.

8. Contact Us

For questions about this Refund Policy or to submit a cancellation request:

Xochiraíz Email: community@xochiraiz.com